Media Center for iPhone, iPad, Apple TV, Android, Android TV and Fire TV
Media Center support
Media Center brings the Plex and Jellyfin servers you already run together in one app. It ships with no content of its own, so most problems come down to the server, the account, or what a profile is allowed to see. Start with the section that describes you.
Deleting your account and your data
Deleting your account and your data
Your Media Center account, and everything attached to it, can be deleted at any time. There are two routes and only one thing decides which is yours: whether you run the media server or watch on it.
If you watch at home
- Ask your household administrator — whoever invited you — to open the admin dashboard and go to Households.
- They remove you there. Your access stops straight away, on every device.
- If you cannot reach your administrator, email privacy-mediacenter@webbits.dev from the address your account uses and we will do it for you.
If you run the server
- Email privacy-mediacenter@webbits.dev from the address your administrator account uses and ask us to delete it. There is no self-service button for this one, because deleting an administrator also ends every household under it.
- We delete the administrator account along with its households, their profiles, and the media server connections it holds, and we reply to confirm.
Neither route runs inside the apps. Accounts are not created there either — an administrator creates them — so an account is ended where it was made.
What is deleted, and when
Removing a household is reversible for 90 days. That is deliberate: a removal made by mistake, or regretted, used to cost somebody their viewing history with no way back. Access ends immediately either way — the waiting period governs the data, not the sign-in.
| Data | What happens to it | When |
|---|---|---|
| Sign-in | Disabled. You are signed out everywhere and cannot sign back in. | Immediately |
| Email address, name and account identifier | Kept while a restore is still possible, then deleted for good. | After 90 days |
| Profiles, viewing history and saved list | Kept while a restore is still possible, then deleted for good. | After 90 days |
| Media server addresses and credentials | Deleted with the administrator account that holds them. They are never held by a household. | After 90 days |
| Crash and diagnostic reports | Expire on their own schedule. They carry no account identifier, so there is nothing in them to connect to you or to delete on request. | Up to 90 days |
Two weeks before the date, we email the household and the administrator to say it is coming — so a waiting period nobody is watching cannot quietly run out. Until that date an administrator can undo the whole thing with Restore under Households, and everything above comes back. After it, the deletion is permanent and we cannot recover any of it.
To have your data deleted sooner than 90 days, write to privacy-mediacenter@webbits.dev and say so — we will purge it and give up the restore. Media Center is published by Web Bits; what we hold and why is set out in full in the privacy policy.
If you watch at home
- How do I get an account?
- Your household administrator creates it and invites you by email — the person who set up the media server. There is no sign-up inside the app, because an account without a server behind it would show an empty screen.
- How do I sign in on a TV?
- The same three ways on Apple TV, Android TV and Fire TV, and you can switch between them on the sign-in screen. Scan the QR code with your phone; ask for a one-time code by email; or choose “Sign in with email and password” if your administrator set a password for you. Typing on a remote is the slowest of the three, which is why the QR code comes first.
- The app signed me in but there is nothing to watch
- The app has no catalog of its own — everything you see comes from your household's own media server. If it is empty or unreachable, ask your administrator to check the source.
- Something will not play
- Usually the media server is unreachable from where you are, or it is not served over HTTPS. Your administrator can confirm both. If other titles play and one does not, tell them which one.
- Why can my profile not see everything?
- A kids profile shows only the categories your administrator has allowed, and a household only has the sections its administrator pointed at a source. Both are their settings to change.
- Which devices is the app on?
- iPhone, iPad and Apple TV, from the App Store; Android phones, tablets and Android TV, from Google Play. Fire TV (on the Amazon Appstore) is coming soon. It is one account and one household everywhere — sign in on a second device and your profiles, your list and your place in a title are already there.
- How do I delete my account?
- Ask your household administrator to remove you, or email privacy-mediacenter@webbits.dev if you cannot reach them. The steps, and what is deleted when, are in “Deleting your account and your data” at the top of this page.
- Where are the terms and the privacy policy in the app?
- Under Settings, in the Legal section. On a phone or tablet the rows open this site in your browser; on a TV they show the address to type, since a television has no browser worth reading a policy in.
If you run the server
You are the administrator: you connect the media server, invite the household, and decide what a kids profile can see. Everything below is done from the admin dashboard.
- A household says nothing plays
- The apps are HTTPS-only. A Plex server added with Sign in with Plex already uses Plex's own secure addresses. A Jellyfin server needs an https:// address with a real certificate, usually from a reverse proxy — a plain http:// address is refused when you add it.
- Plex plays at home but not away from home
- Turn on Remote Access in Plex (Settings › Server › Remote Access) until it says Remote Access is enabled. Then, if the dashboard says the source only works on your home network, click Update addresses. Plex's 2026 rules may also require a Plex Pass or Remote Watch Pass to watch away from home.
- Artwork, descriptions or subtitles are missing
- Those come from your own TMDB, OpenSubtitles and SubDL accounts under Integrations. A provider you have not finished configuring is simply switched off — the feature disappears rather than failing.
- A household member cannot sign in on a TV
- A password only exists if you set one for them under Households — adding a member sets it and editing resets it, and no email is sent either way. Otherwise they use the QR code or an emailed code. This is identical on Apple TV, Android TV and Fire TV.
- Someone needs their account or viewing history deleted
- Remove them under Households. They lose access immediately, but nothing is destroyed for ninety days — the row stays visible with the date it goes, Restore brings everything back until then, and we email you two weeks before. For your own administrator account, email us. Full detail is under “Deleting your account and your data” at the top of this page.
Contact us
Email support@webbits.dev. Tell us what was happening, which device it happened on — an iPhone, an Apple TV, an Android phone, an Android TV or a Fire TV Stick — and roughly when. Crash reports are keyed by time, so a timestamp is worth more to us than a screenshot.
For anything about personal data — what we hold, corrections, deletion — see the privacy policy or write to privacy-mediacenter@webbits.dev.
Never send us a password, a sign-in code, or the credentials for your media server. We do not need them and we will not ask for them.